Terms

Your date is held once a 50% deposit has cleared. Until then, it's still open to other bookings.

The balance is due within 14 days of delivery.

I'll only work past the booked hours if you agree to it. Extra time is charged at £50 an hour.

Travel beyond 15 miles of Norwich is charged at 45p a mile. Overnight stays are charged at cost and agreed in advance.

For business clients, late payments carry statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

If you cancel more than 14 days before the event, your deposit is refunded.

If you cancel within 14 days of the event, the deposit is kept.

If I have to cancel, for example through illness, you get everything you've paid back in full. I'll also try to recommend another photographer or videographer.

A change of date counts as a cancellation, unless I'm free on the new date. In that case your deposit carries over.

If you're booking as a private individual by email or online, you have 14 days from booking to cancel for a full refund. If your event falls inside those 14 days, I'll ask you to confirm in writing that you want me to go ahead. If you then cancel, you pay for any work already done.

I'll cover the event described in your quote, guided by the brief and any shot list we've agreed. Framing, editing style and which images make the final set are my call, within reason.

You arrange my access to the venue, any photo pass I need and a named contact for the day.

Edited photos are delivered by online gallery within 5 days, and video within 10 days, unless we agree different timings when you book.

You get the finished, edited set. Raw files and unedited footage are only supplied if your quote includes them.

Video includes one round of reasonable changes. Further changes are charged at £30 an hour.

I keep backups for 6 months after delivery. Please keep your own copies.

I keep the copyright in all photos and footage.

Once you've paid in full, you can use the delivered work on your website and social media, and for promotion and press. This licence is non-exclusive.

Paid advertising, resale, or use by anyone else (sponsors, for example) needs my written agreement and may carry an extra fee.

I may use the work in my portfolio and on social media, unless you ask me in writing not to.

Where you can, please credit Broadside Visuals (@broadsidevisualsuk).

You're responsible for telling attendees that photography and filming will take place, for example through signage or your ticket terms. You're also responsible for any consent needed from performers or guests.

I won't publish close, identifiable images of under-18s in my portfolio without consent. I'll follow any reasonable instruction about people who don't want to be photographed.

Photos of people are personal data. I store them securely and only use them as these terms allow.

I work with professional equipment and back up files on the day. I'm not responsible for shots that are missed because of venue restrictions, lighting, crowds or timing changes outside my control.

If work can't be delivered because of equipment failure or data loss, my liability is limited to refunding the fees you've paid.

Neither of us is liable for failures caused by events beyond our reasonable control, for example severe weather, venue closure or illness.

Nothing in these terms limits liability that can't be limited by law, or affects your statutory rights as a consumer.

Broadside Visuals holds public liability insurance. A copy of the certificate is available on request.

Broadside Visuals is the trading name of Alex Warnes, a sole trader based in Norwich.

Your quote, the booking agreement, any agreed shot list and these terms make up the whole agreement between us.

These terms are governed by the law of England and Wales.

For any questions about these terms, email alex@broadsidevisuals.co.uk.